Remote Desktop Support allows the FMD Network technician to take control of your computer for a period of time in order to get small or simple problems fixed. This allows us to save our customers money because they do not have to pay for the house or office call, and it saves us time because we do not have to drive to your location.

Your computer must meet the following requirements in order to use FMD Network Remote Desktop Support:

1.) Your computer must have Windows XP, Windows Vista, or Windows 7 installed.

2.) Your computer must be able to boot into Windows. If your computer cannot boot into Windows, you cannot run the FMD Network Remote Desktop Application and therefore we cannot connect.

3.) Your computer must be connected to the Internet before and during the Remote Desktop session. 56K Modem Dial up connections or other High-Speed Internet connections will work.

Pricing for the Remote Desktop Support application is as follows:

1.) $10.00 connection charge.

2.) The first 20 minutes are free. After that, 50 cents per minute.

A credit card or debit card number will be required before the Remote Desktop session will be started. We will also require your name, address, phone number and e-mail address. After the problem is fixed, you will receive voice confirmation of the charges. You will then be sent an invoice marked paid via e-mail as a receipt of payment. If the problem cannot be fixed during the Remote Desktop Session, you will not be charged for the time. However, the $10.00 connection charge is non-refundable.

Please view the instructions below for downloading and running the FMD Network Remote Desktop Support application.

Step 1.) Please call the FMD Network at 989-463-9055 to setup an appointment for your remote desktop support session. Step 2.) Wait for the call from the technician at your appointment time. Step 3.) When the technician asks you to download the software, click the Download Now button to the right. Step 4.) When asked to run or save, click Run. Step 5.) You may be asked to approve the application. Click Allow/Approve/OK in order to let the application run. Step 6.) Congratulations, you are now connected to the FMD Network Remote Desktop Support.